Managed operations — Amman → The World
Dedicated sales, support and retention units — recruited, trained, QA’d and run from Amman on your business day. The support seat that costs you about $5,250 fully loaded runs here for $1,950. Live in fourteen days.
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SCROLL TO RIDE THE WIRE
BELOW US FULLY-LOADED COST
SIGNATURE → LIVE TEAM
QA RUBRIC, SCORED WEEKLY
AGENT REPLACEMENT GUARANTEE
001 / THE RECORD
Pivt was built on one premise — a great team doesn’t require US payroll. Jordan graduates tens of thousands of students a year, roughly 7,000 of them in ICT. We hire the top slice — clear, professional English you hear before you sign — working your business day on what is locally an evening shift.
UNIT 01
$1,950/ SEAT / MO
Email, chat and voice support — minutes on chat and phone, under a business hour on email, during your covered hours. Your helpdesk, your macros, your voice — our agents and QA layer, every reply checked by a person before it sends.
UNIT 02
$2,350/ SEAT / MO
A team that reaches churning customers before they're gone — saves, win-backs, renewals and upsells that out-earn the seat.
UNIT 03
$2,950/ SEAT / MO
Full-time SDRs calling, emailing and booking qualified meetings on your calendar — managed to meetings held, not vanity metrics.
003 / The Money Terminal
Conservative fully-loaded US costs against our standard rate card. No asterisks — the proposal we send will match what this says.
US seat = base salary × 1.4 loading (payroll tax · benefits · software · management · space) ÷ 12. Pivt seat includes hiring, training, a team lead, QA and tools.
One price per seat. One-time setup from $1,000–1,500 per seat covers the two-week training build.
A 63% reduction — same hours, managed for you.
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SCENE UNITS
Scene readout: the camera’s height above the floor set, derived from scroll.
004 / DEPLOYMENT
T+0 — T+2
Success metrics agreed in writing. Shared channel opened. Tool access granted under accounts you own and can revoke at any time.
T+3 — T+7
Agents assigned from the trained bench. Product, tone and process drilled against your real tickets and calls before touching one.
T+8 — T+13
Real volume under full review — a team lead checks every output, QA scores against the 100-point rubric. Nothing reaches your customers unchecked.
T+14
Full handover. Daily summaries for week one, then a weekly scorecard and a live dashboard. Permanently.
THE GUARANTEE
Any underperforming agent is replaced from the bench within five business days, free — contractual, not aspirational. Pilots run month-to-month with 30 days’ notice. The risk sits with us, where it belongs.
005 / THE WORLD
Twenty minutes. Your numbers against our rate card, the hard questions answered, and — if it makes sense — agent voice notes and a pilot agreement the same day.
Q&A AUDIENCE QUESTIONS
Agencies send CVs. Platforms send individuals. Pivt sends a running unit: we recruit, train, schedule, QA, coach and replace. You get a team lead, weekly scorecards and one accountable partner — you never manage an offshore employee directly.
You judge, not us. Before you sign anything we send voice notes from the actual agents proposed for your account. We hire the top slice of Amman’s university graduates and screen hard for clear, professional English — half of applicants fail the first sixty-second phone call. If they don’t pass your bar, we never talk again.
A pilot: two seats, three months, billed monthly, 30 days’ notice, plus a one-time setup investment per seat that covers the two-week training build. If it works — and it usually does — you scale from the bench without a new contract.
Pivt does. Every agent is our full-time employee under Jordanian labor law, registered with social security, with confidentiality and data-handling terms that mirror yours. You carry zero employment liability.
Replaced from the trained bench within five business days, free. It's a clause, not a promise. Underperformance is our problem to fix — never yours to manage.
Your data never leaves your systems — agents work inside tools you own with access you can kill instantly. We sign your DPA, run MFA and least-privilege access, operate a clean-desk floor, and comply with Jordan's Personal Data Protection Law. Card details never reach our floor. For healthcare clients we run a no-PHI model by default — anything containing protected health information routes to your US team.
Yes. Our standard shift tracks the Eastern business day, 9 to 5, year-round — we move our start by an hour when US clocks change. Pacific coverage is a scheduled night shift for us and priced accordingly. True 24/7 coverage of a single chair needs five seats.
Yes, as a drafting tool. Agents draft with AI where it helps, and a person checks every message before it reaches your customer. Every model that touches your account is listed in an appendix you approve — or we run your account with no AI at all.